Prefer email?
Write to hello@ornex.ai and we'll come back to you within one working day.
Get in touch
Book a demo.
Thirty minutes, your questions, and a live system rather than slides. Tell us roughly what you send today and we'll set the walkthrough up around it.
Evaluating
We'll show the consent model and the journey builder against data shaped like yours.
Migrating
Bring your current list and template structure — we'll talk through what moves and what needs rebuilding.
Integrating
Bring an engineer. The API, the event model and sandbox keys are the fastest part of the conversation.
Tell us about your sending
Common questions
Answers before the call.
How long does it take to get set up?
Domain authentication is the long pole and depends on your DNS. Once records verify, importing a list, building a template and sending a test is same-day work. A full migration with journeys typically runs over a few weeks.
Do we need a developer?
For CSV-based sending, no. For event-driven journeys somebody needs to send us events once — after that, admins build and change rules in the portal without a deploy.
Can we keep our existing CRM?
Yes. OrnexReach is a messaging platform, not a CRM replacement. It reads from what you have, and writes consent changes back through a feed your systems can poll.
What about SMS in the UK?
SMS runs on AWS End User Messaging with UK numbers in E.164 format and an alphanumeric sender ID. If you need customers to be able to reply — including STOP handling on a dedicated number — raise it on the call, as it affects set-up.
Who runs it?
Ornex AI Limited, a UK company also behind OrnexCRM, OrnexClub and OrnexSignage. OrnexReach is the communications layer of that suite and works as a standalone platform.
Can we self-host?
The platform is delivered as a managed service in our AWS account. Dedicated deployments for larger customers are discussed case by case.
Already a customer?
Sign in to the portal for support, or contact your account manager directly.